Career and Community Education
Business

Contract Training Courses

Dealing with Challenging Customer Service Situations

This interactive hands-on workshop will teach you skills to handle the 6 major difficult customer types. These skills will help you grow and sustain total customer service satisfaction for your organization.

For waitlist and more information, contact Jane at (808) 235-7363 or email: juyetake@hawaii.edu

Business Writing

Your job probably requires you to give information or solve problems. It is also a good idea to promote good will for your agency. In this workshop, we will go over the principles of writing to explain and writing to solve problems in a concise and friendly way.

For waitlist and more information, contact Jane at (808) 235-7363 or email: juyetake@hawaii.edu

Principles of Report Writing

Reports should focus on “Who? What? Where? and When?” When reporters speculate on the “How?”
They might run into problems because their judgments will interfere with the factual. We will go over basic principles of writing a factual report and the techniques to avoid slanting and making inferences or judgments.
 
For waitlist and more information, contact Jane at (808) 235-7363 or email: juyetake@hawaii.edu

Conflict Resolution: Developing Productive Work Relationships through Collaboration

This workshop examines concepts with practical approaches to implementing organizational initiatives which generates collaborative productivity. Learn to establish a collaborative and productive work environment by recognizing the “retaliatory cycle” types of workplace conflict, the 5 stages of personal conflict, and learning the communication tool kit.
 
For waitlist and more information, contact Jane at (808) 235-7363 or email: juyetake@hawaii.edu

Developing an Evolving Customer Service Program

Customer service is most effective when it can successfully evolve with the demands of an evolving customer base. Learn about the importance of the “Value Formula” and how to understand the relationship between the value formula and the
value chain.
 
For waitlist and more information, contact Jane at (808) 235-7363 or email: juyetake@hawaii.edu

Start Your Own Small Business [online]

Stop dreaming and learn how to start your own successful small business.

Start dates: Jan. 21, Feb. 18, Mar. 18, Apr. 15 & May 13
Cost: $129 (USD)
For more information.

Effective Business Writing [online]

Improve your career prospects by learning how to develop powerful written documents that draw readers in and keep them motivated to continue to the end.

Start dates: Jan. 21, Feb. 18, Mar. 18, Apr. 15 & May 13
Cost: $129 (USD)
For more information.

Fundamentals of Supervision and Management [online]

Learn the people skills required to motivate and delegate, and learn tools for solving problems and resolving conflicts.

Start dates: Jan. 21, Feb. 18, Mar. 18, Apr. 15 & May 13
Cost: $129 (USD)
For more information.

Keys to Effective Communication [online]

Lost for words? Don’t be! Learn to build rapport, trust, warmth, and respect through conversation.

Start dates: Jan. 21, Feb. 18, Mar. 18, Apr. 15 & May 13
Cost: $129 (USD)
For more information.

Project Management Fundamentals [online]

Gain the skills you'll need to succeed in the fast-growing field of project management.

Start dates: Jan. 21, Feb. 18, Mar. 18, Apr. 15 & May 13
Cost: $129 (USD)
For more information.

Starting a Consulting Practice [online]

Find out how you can earn income by sharing your training or knowledge with others.

Start dates: Jan. 21, Feb. 18, Mar. 18, Apr. 15 & May 13
Cost: $129 (USD)
For more information.

Starting a Nonprofit [online]

Industry veteran shows you how to take a nonprofit business from vision to reality.

Start dates: Jan. 21, Feb. 18, Mar. 18, Apr. 15 & May 13
Cost: $129 (USD)
For more information.

Leadership Lessons for the Busy Individual [COMING SOON]

Windward CC course in development.
What is the secret to leadership? Learn a four point formula to establish a foundation for your understanding of leadership. Acquire valuable tips to enhance your effectiveness as a leader.

Small Business [COMING SOON]

Windward CC course in development.
Do you have the desire to start a small business?  Learn to build a “Business Plan” and explore methods to fund your company through strategic planning, defining your ideal customer and the development of a “Marketing Plan.”  The session ends with exploration of the realities of financial forecasting and control, which is where profitability actually is created.
REQUEST MORE INFORMATION/WAIT LIST
If you have any questions or would like to be notified when the next course will be offered please fill out the contact form below.