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Windward CCE Online

Program Coordinator

Ken Rasti, Ch.E., MBA
tel: (808) 235-7365
cel: (808) 366-7274
email: krasti@hawaii.edu

Registrar

Alex Mayo Otis
tel: (808) 235-7491
email: mayootis@hawaii.edu

The ABC's of Supervising Others

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.

This workshop is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

What Topics are Covered?
  • Making the transition                                
  • Giving feedback and instructions
  • Responsibilities of a supervisor               
  • Orders, requests, and suggestions
  • Key behaviors and attitudes 
  • Managing conflict
  • Setting goals and planning for success 
  • Managing challenging situations
  • Active listening techniques 
  • Developing relationships
  • Communication skills

 What Will Participants Learn?
  • Adjust to the supervisor’s role with confidence.
  • Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
  • Identify key attitudes that you can develop to enhance your supervisory skills.
  • Use time management and planning techniques to maximize your success.
  • Develop a technique for giving instructions that are clear and understood.
  • Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

Instructor: Nicole Combs
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160*

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7026
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

*This course qualifies for State of Hawaii's ETF funding program.
Contact Ken Rasti, program coordinator to register through ETF.

Building Better Teams

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Do you work well together? This workshop can help you get there!

What Will Participants Learn?
  • The value of working as a team
  • How to develop team norms, ground rules, and team contracts
  • The stages of team development and how to help a team move through them
  • The critical role communication skills will play in building and maintaining a team atmosphere
  • And more!
 What Topics are Covered?
  • Defining teams
  • Establishing team norms
  • Your team player type
  • Building team trust
  • The stages of team development
  • And more!
Instructor: Marshawn Martin
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160*

Run date:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7028
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

*This course qualifies for State of Hawaii's ETF funding program.
Contact Ken Rasti, program coordinator to register through ETF.

Business Writing that Works

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This workshop will give you the tools to become a better writer.
 
What Topics are Covered?
  • The four C’s: clear, concise, complete, and correct
  • Word agreement                              
  • Practical and inclusive language
  • Active and passive voice                 
  • Sentence construction and punctuation
  • Sentences and sentence types       
  • Writing business letters, memos, and e-mails
  • Readability index                             
  • Spelling and proofreading
  • Manners and courtesy                     
  • Reviewing your writing

What Will Participants Learn?
  • The value of good written communication.
  • How to write and proofread your work so it is clear, concise, complete, and correct.
  • How to apply these skills in real world situations.
  • The proper format for memos, letters, and e-mails.

Instructor: Kim Wallan
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160*

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7020
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)
*This course qualifies for State of Hawaii's ETF funding program.
Contact Ken Rasti, program coordinator to register through ETF.

Coaching and Mentoring

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

What Will Participants Learn?
  • Understand how coaching can be used to develop your team
  • Develop the coaching and mentoring skills that help improve individual performance
  • Demonstrate the behaviors and practices of an effective coach
  • Recognize employees’ strengths and give them the feedback they need to succeed
  • Identify employee problems and ways you can help to correct them    
 What Topics are Covered?
  • Defining coaching and mentoring
  • Coaching assessment review
  • Interpersonal communication skills
  • Critical coaching skills
  • Setting goals with SPIRIT
  • Learning styles and principles
  • The benefits/consequences matrix
  • Skills involved in coaching
  • The coaching model
  • Giving effective feedback
  • Coaching problems and solutions
Instructor: Gabriela Schweitzer
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160*

Run date:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7027
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)
*This course qualifies for State of Hawaii's ETF funding program.
Contact Ken Rasti, program coordinator to register through ETF.

Communication Strategies

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

What Topics are Covered?
  • Creating positive relationships
  • Communication styles
  • Growing our self-awareness
  • Creating a positive self-image
  • Communication basics and barriers
  • Frame of reference
  • Asking questions and listening skills
  • Techniques for the workplace
  • Body language
  • Assertiveness

 What Will Participants Learn?
  • Identify common communication problems that may be holding you back
  • Develop skills to ask questions that give you information you need
  • Learn what your non-verbal messages are telling others
  • Develop skills in listening actively and empathetically to others
  • Enhance your ability to handle difficult situations
  • Deal with situations assertively

Instructor: Nicole Combs
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160*

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7021
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

*This course qualifies for State of Hawaii's ETF funding program.
Contact Ken Rasti, program coordinator to register through ETF.

Critical Thinking


In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This workshop will give you some practical tools and hands-on experience with critical thinking and problem solving.


What Topics are Covered?
  • Understanding critical thinking             
  • Creating explanations
  • Where do other types of thinking fit in? (including whole-brain and left and right brain)
  • Pitfalls to reasoned decision making
  • Dealing with assumptions
  • The critical thinking process
  • Common sense
  • A critical thinker’s skill set
  • Critical and creative thought systems
  • Plenty of hands-on case studies

 What Will Participants Learn?
  • Define critical and non-critical thinking
  • Identify your critical thinking style(s), including areas of strength and improvement
  • Describe other thinking styles, including left/right brain thinking and whole-brain thinking
  • Work through the critical thinking process to build or analyze arguments
  • Develop and evaluate explanations
  • Improve key critical thinking skills
  • Use analytical thought systems and creative thinking techniques
  • Prepare and present powerful arguments

Instructor: Cecile Morris
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160*

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7022
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

*This course qualifies for State of Hawaii's ETF funding program.
Contact Ken Rasti, program coordinator to register through ETF.

Human Resources Training: HR for the Non HR Manager

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

What Topics are Covered?
  • Defining human resources                                 
  • Planning training and external providers
  • Skills inventory and job analysis                   
  • Performance reviews
  • Position profiles and job descriptions 
  • Attendance management and diversity
  • Finding candidates and advertising guidelines
  • Privacy issues and compensation and benefits
  • Preparing for and conducting the interview
  • Managing disciplinary issues and termination
  • Employee orientation and onboarding 
  • Exit interviews

 What Will Participants Learn?
  • Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
  • Write job specifications and identify core competencies.
  • Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
  • Get new employees off to a good start.
  • Understand compensation and benefits.
  • Maintain healthy employee relations.
  • Make performance appraisals a cooperative process.

Instructor: Cecile Morris
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160*

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7023
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)
*This course qualifies for State of Hawaii's ETF funding program.
Contact Ken Rasti, program coordinator to register through ETF.

Problem Solving and Decision Making

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this workshop is all about..

What Topics are Covered?
  • Problem-solving definitions              
  • Making good group decisions
  • Making decisions   
  • Analyzing and selecting solutions
  • Problem solving model and toolkit
  • Planning and organizing
  • Getting into It  
  • Many hands-on case studies and exercises
  • SWOT Analysis
 
What Will Participants Learn?
  • How to apply problem solving steps and tools
  • How to analyze information to clearly describe problems
  • How to identify appropriate solutions
  • Ways to think creatively and be a contributing member of a problem solving team
  • How to select the best approach for making decisions
  • How to create a plan for implementing, evaluating, and following up on decisions
  • Ways to avoid common decision-making mistakes

Instructor: Kim Wallan
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160*

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7025
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)
*This course qualifies for State of Hawaii's ETF funding program.
Contact Ken Rasti, program coordinator to register through ETF.

Public Speaking: Presentation Survival School

A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter.

What Will Participants Learn?
  • Establish rapport with your audience
  • Learn techniques to reduce nervousness and fear, and add punch to your presentation
  • Understand your strengths as a presenter and how to appeal to different types of    people and personality types
  • Recognize how visual aids can create impact and attention
  • Develop techniques to create a professional presence
  • Learn some different ways to prepare and organize information
  • Prepare, practice, and deliver a short presentation.
  • Positive self-talk, rapport, and body language
  • Maximizing meetings
  • The five S’s
 BUS7024    Mon–Sun    $160    N. Combs
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)
*This course qualifies for State of Hawaii's ETF funding program.
Contact Ken Rasti, program coordinator to register through ETF.
REQUEST MORE INFORMATION
If you have any questions please call 235-7365 or fill out the contact form below.
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Nicole Combs, caucasian woman with brown hair wearing glasses
Nicole Combs received her PhD Organization and Management from Capella University, MBA from California State University Dominguez Hills, and BS in Business Management University of Phoenix.
 
Nicole is a part-time instructor for several colleges. Additionally, she teaches at Kauai High School, and is a former vice principal and teacher of a charter school (K-12) in California. Having earned both her Master’s and now PhD from online programs, she is highly involved in distance education. Her dissertation topic was “ student perceptions of faculty effectiveness in online learning.” She recently completed a new AA degree in Virtual Assisting.
Marshawn Martin, caucasian woman with dark hair
Marshawn Martin is a leading consultant in marketing and new business development for both national and international markets.  She has over 20 years’ experience in international sales, applying a strong expertise in data-driven strategic planning, and corporate training.
Prior to her current role as partner with Nerium, Marshawn was part of Workforce Development for University of Phoenix where she led corporate business development and training initiatives.  Marshawn has held various senior management positions for companies throughout the West.
Marshawn Martin holds an MPA and a BSBM from University of Phoenix. She is fluent in Spanish, has a passion for traveling, and an active member of Live Happy™.
Cecile Morris, caucasian woman with short wavy brown hair.
Cecile Morris worked in Human Resources and Management with NovaCare Inc., a national rehabilitation company, and the University of California, Santa Cruz before returning to Hawaii in 2010. She presently works as the HR Director at Maunalani Nursing and Rehabilitation Center and previously worked for HMSHost, as the field HR Manager at the Honolulu International Airport.

Cecile completed her Law Degree and received her JD in 2005, and pursued an MBA on line with the University of Phoenix. She has been teaching in higher education on the ground and online since 2011. She received her PhD in Organization and Management from Capella University in 2011.
Caucasian woman with long straight brown hair
Kim Wallan is an attorney from Medford, Oregon. She earned her B.S. from Willamette University and her J.D. from Willamette University College of Law. As an attorney she handled workers’ compensation and other legal matters for large and small businesses. She then developed an online curriculum for a business law textbook used in undergraduate business law courses. Most recently she has been an elected member of the local school board, including developing RFPs for hiring consultants and attorneys and supervised the development of the district’s $1.2 million budget.