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Accounting Skills for New Supervisors
The ABC's of Supervising Others
Building Better Teams
Business Writing That Works
Change Management: Change and How to Deal With It
Coaching and Mentoring
Communication Strategies
Critical Thinking
Human Resources Training: HR for the Non-HR Manager
Problem Solving and Decision Making
Public Speaking: Presentation Survival School
Safety in the Workplace
Workplace Harassment: What It Is and What To Do About It

Many of us flinch when we hear terms like depreciation, cash flow, balance sheet, and (worst of all!) budgets. However, these are all important concepts to understand if you’re going to succeed in today’s business world, particularly as a supervisor. Even better, financial terms are not as scary as they seem!

What Topics are Covered?

• Getting the facts straight
• Understanding debits and credits
• The accounting cycle
• Your financial analysis toolbox
• The key reports
• Identifying high and low risk companies
• Keeping score
• The basics of budgeting
• A review of financial terms
• Working smarter
• People and numbers

 What Will Participants Learn?

• Describe the art of finance and key financial terms
• Determine your role in company finances
• Find the rules and regulations for your area and industry
• Discuss various types of financial reports, including income statements, balance sheets, cash flow statements, and statements of retained earnings
• Explain how a chart of accounts is created
• Tell the difference between cash and accrual accounting
• Explain single-entry and double-entry bookkeeping
• Differentiate between debits and credits
• Identify and analyze important financial data and make financial decisions
• Read annual reports
• Determine whether a company is financially high or low risk
• Recognize different types of organizational financial plans
• Explain what budgets are and how to prepare them
• Recognize what computer skills you need to make you a financial whiz
• Deal with financial situations that impact the people that work for you

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Classes run every other Monday on a continuous basis, except major holidays.

BUS7019
(8-hour self paced on-line course to be completed within a 2-week period, Monday to Sunday.)

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are team leads or part-time supervisors without a great deal of authority.

This workshop is designed to help participants overcome many of the supervisory problems that they will encounter as a workplace leader. Dealing with the problems that a new supervisor encounters isn’t easy, but it doesn’t have to lead to discouragement.

What Topics are Covered?

• Making the transition                                
• Giving feedback and instructions
• Responsibilities of a supervisor               
• Orders, requests, and suggestions
• Key behaviors and attitudes 
• Managing conflict
• Setting goals and planning for success 
• Managing challenging situations
• Active listening techniques 
• Developing relationships
• Communication skills

 What Will Participants Learn?

• Adjust to the supervisor’s role with confidence.
• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees.
• Identify key attitudes that you can develop to enhance your supervisory skills.
• Use time management and planning techniques to maximize your success.
• Develop a technique for giving instructions that are clear and understood.
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent.

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7026
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

Teams are an important building block of successful organizations. Whether the focus is on service, quality, cost, value, speed, efficiency, performance, or other similar goals, teams are the basic unit that supports most organizations.

With teams at the core of corporate strategy, your success as an organization can often depend on how well you and other team members operate together. How are your problem-solving skills? Is the team enthusiastic and motivated to do its best? Do you work well together? This workshop can help you get there!

What Will Participants Learn?

• The value of working as a team
• How to develop team norms, ground rules, and team contracts
• The stages of team development and how to help a team move through them
• The critical role communication skills will play in building and maintaining a team atmosphere
• And more!

 What Topics are Covered?

• Defining teams
• Establishing team norms
• Your team player type
• Building team trust
• The stages of team development
• And more!

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run date:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7028
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

We all know what good writing is. It’s the novel we can’t put down, the poem we never forgot, and the speech that changes the way we look at the world. Good writing is the memo that gets action and the letter that says what a phone call can’t.

In business writing, the language is concrete, the point of view is clear, and the points are well expressed. Good writing is hard work, and even the best writers get discouraged. However, with practice you can feel more confident about your own writing. This workshop will give you the tools to become a better writer.
 
What Topics are Covered?

• The four C’s: clear, concise, complete, and correct
• Word agreement                              
• Practical and inclusive language
• Active and passive voice                 
• Sentence construction and punctuation
• Sentences and sentence types       
• Writing business letters, memos, and e-mails
• Readability index                             
• Spelling and proofreading
• Manners and courtesy                     
• Reviewing your writing

What Will Participants Learn?

• The value of good written communication.
• How to write and proofread your work so it is clear, concise, complete, and correct.
• How to apply these skills in real world situations.
• The proper format for memos, letters, and e-mails.

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7020
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

Change is something that excites people who love opportunities for growth, to see and learn about new things, or who like to shift the status quo. Some changes, however, are harder to adjust to and lead to expressions of resistance and anger. We can take concrete steps to make change more palatable by understanding people’s hesitation, enlisting the help of others, setting up plans, and managing stressors. These steps can also ensure that desired changes are implemented successfully.
 
In this workshop, you will learn how to manage and cope with change and how to help those around you too.

What Will Participants Learn?

• Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.
• See change not as something to be feared and resisted but as an essential element of the world to be accepted.
• Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are.
• Recognize that before we can embrace the way things will be, we may go through a process of grieving, and of letting go of the way things used to be.
• See change as an opportunity for self-motivation and innovation.
• Identify strategies for helping change be accepted and implemented in the workplace.

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7039
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

Coach, Mentor, Role Model, Supporter, Guide... do these words ring a bell? Being a coach involves being able to draw from several disciplines. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Mentorship is a related skill that is often a part of coaching. It’s about being a guide, offering wisdom and advice when it is needed.

Knowing how and when to coach (and when to use other tools, like mentoring) is an essential skill that can benefit both you and your organization.

What Will Participants Learn?

• Understand how coaching can be used to develop your team
• Develop the coaching and mentoring skills that help improve individual performance
• Demonstrate the behaviors and practices of an effective coach
• Recognize employees’ strengths and give them the feedback they need to succeed
• Identify employee problems and ways you can help to correct them    

 What Topics are Covered?

• Defining coaching and mentoring
• Coaching assessment review
• Interpersonal communication skills
• Critical coaching skills
• Setting goals with SPIRIT
• Learning styles and principles
• The benefits/consequences matrix
• Skills involved in coaching
• The coaching model
• Giving effective feedback
• Coaching problems and solutions

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run date:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7027
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

Have you ever wondered why it seems so difficult to talk with some people and so easy to talk with others? Can you recall an occasion where you met someone for the first time and immediately liked that person? Something about the individual made you feel comfortable.

A major goal of this workshop is to help you understand the impact your communication skills have on other people. You will also explore how improving these skills can make it easier for you to get along in the workplace, and in life.

What Topics are Covered?

• Creating positive relationships
• Communication styles
• Growing our self-awareness
• Creating a positive self-image
• Communication basics and barriers
• Frame of reference
• Asking questions and listening skills
• Techniques for the workplace
• Body language
• Assertiveness

 What Will Participants Learn?

• Identify common communication problems that may be holding you back
• Develop skills to ask questions that give you information you need
• Learn what your non-verbal messages are telling others
• Develop skills in listening actively and empathetically to others
• Enhance your ability to handle difficult situations
• Deal with situations assertively

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7021
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

In today’s society, many people experience information overload. We are bombarded with messages to believe various ideas, purchase things, support causes, and lead our lifestyle in a particular way. How do you know what to believe? How do you separate the truth from the myths?

The answer lies in critical thinking skills. The ability to clearly reason through problems and to present arguments in a logical, compelling way has become a key skill for survival in today’s world. This workshop will give you some practical tools and hands-on experience with critical thinking and problem solving.


What Topics are Covered?

• Understanding critical thinking             
• Creating explanations
• Where do other types of thinking fit in? (including whole-brain and left and right brain)
• Pitfalls to reasoned decision making
• Dealing with assumptions
• The critical thinking process
• Common sense
• A critical thinker’s skill set
• Critical and creative thought systems
• Plenty of hands-on case studies

 What Will Participants Learn?

• Define critical and non-critical thinking
• Identify your critical thinking style(s), including areas of strength and improvement
• Describe other thinking styles, including left/right brain thinking and whole-brain thinking
• Work through the critical thinking process to build or analyze arguments
• Develop and evaluate explanations
• Improve key critical thinking skills
• Use analytical thought systems and creative thinking techniques
• Prepare and present powerful arguments

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7022
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

In today’s fast-moving world, many managers and supervisors are expected to deal with some human resource issues. They may be asked to take part in developing job descriptions, take part in interviews, or take responsibility for discipline. This workshop will introduce those managers to human resource concepts. We will walk you through the hiring process, from performing a skills inventory to conducting the interview; discuss orientation; and cover some issues that arise after the hiring (such as diversity issues, compensation, and discipline).

What Topics are Covered?

• Defining human resources                                 
• Planning training and external providers
• Skills inventory and job analysis                   
• Performance reviews
• Position profiles and job descriptions 
• Attendance management and diversity
• Finding candidates and advertising guidelines
• Privacy issues and compensation and benefits
• Preparing for and conducting the interview
• Managing disciplinary issues and termination
• Employee orientation and onboarding 
• Exit interviews

 What Will Participants Learn?

• Discuss current issues in the human resource field and the changing role of supervisors and managers in terms of HR functions.
• Write job specifications and identify core competencies.
• Apply methods of finding, selecting, and keeping the best people using behavioral description interviewing techniques.
• Get new employees off to a good start.
• Understand compensation and benefits.
• Maintain healthy employee relations.
• Make performance appraisals a cooperative process.

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7023
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

We make decisions and solve problems continually. We start making decisions before we even get out of bed (shall I get up now or not?). Sometimes, we will have made as many as 50 decisions by the time we leave for work. Despite all the natural decision making that goes on and the problem solving we do, some people are very uncomfortable with having to make decisions. You may know someone who has a hard time making decisions about what to eat, never mind the internal wrestling they go through in order to take on major decisions at work. Likewise, we’ve probably all looked at a solution to something and said, “I could have thought of that.” The key to finding creative solutions is not just creativity, although that will certainly help. The answer rests in our ability to identify options, research them, and then put things together in a way that works. Having a process to work through can take the anxiety out of problem solving and make decisions easier. That’s what this workshop is all about.

What Topics are Covered?

• Problem-solving definitions              
• Making good group decisions
• Making decisions   
• Analyzing and selecting solutions
• Problem solving model and toolkit
• Planning and organizing
• Getting into It  
• Many hands-on case studies and exercises
• SWOT Analysis

 
 What Will Participants Learn?

• How to apply problem solving steps and tools
• How to analyze information to clearly describe problems
• How to identify appropriate solutions
• Ways to think creatively and be a contributing member of a problem solving team
• How to select the best approach for making decisions
• How to create a plan for implementing, evaluating, and following up on decisions
• Ways to avoid common decision-making mistakes

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7025
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

A great presenter has two notable qualities: appropriate skills and personal confidence. Confidence comes from knowing what you want to say and being comfortable with your communication skills. In this workshop, you will master the skills that will make you a better speaker and presenter.

What Will Participants Learn?

• Establish rapport with your audience
• Learn techniques to reduce nervousness and fear, and add punch to your presentation
• Understand your strengths as a presenter and how to appeal to different types of    people and personality types
• Recognize how visual aids can create impact and attention
• Develop techniques to create a professional presence
• Learn some different ways to prepare and organize information
• Prepare, practice, and deliver a short presentation.
• Positive self-talk, rapport, and body language
• Maximizing meetings
• The five S’s

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday-Sunday, self-paced
Cost: $160

Run dates:
Class runs every other Monday on a continuous basis, except major holidays.

BUS7024  
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

Workplace accidents and injuries cost corporations millions of dollars and thousands of hours lost every year. They also have a profound, often lifelong impact on workers. Introducing a safety culture into your organization, where safety is valued as an integral part of the business’s operation, not only saves the business time and money, it also builds a committed, loyal, healthy workforce. This workshop will give you the foundation to start building your safety culture.

What Will Participants Learn?

• Understand the difference between a safety program and a safety culture
• Use resources to help you understand the regulations in your area
• Launch a safety committee
• Identify hazards and reduce them
• Apply hiring measures that can improve safety
• Explain what a safety training program will involve
• Identify groups particularly at risk for injury and know how to protect them
• Help your organization write, implement, and review a safety plan
• Respond to incidents and near misses
• Understand the basics of accident investigation and documentation

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7037
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)

In 2012 alone, the US Equal Employment Opportunity Commission ordered that $365,400,000 (that’s 365.4 million dollars!) be paid out for discrimination and harassment charges. No wonder companies are working to be more proactive in preventing harassment.
 
How do you prevent harassment from occurring? What sorts of policies should be in place? What should managers do to protect their employees? And if a complaint is filed, what will we do? These questions will be answered in this workshop.

What Will Participants Learn?

• Apply the benefits of harassment training
• Define the various types of harassment, including sexual harassment
• Assist in creating a harassment policy
• Demonstrate some ways to protect yourself from harassment
• Know what to do if you are harassed or accused of harassment
• Understand the complaint process, from the complaint to the reply, to mediation or investigation, to a solution
• Identify situations where mediation is appropriate, and understand how mediation works in those situations
• Know what to do if a complaint is false
• Help your workplace return to normal after a harassment incident

Instructor: Team
Class meets: M T W Th F Sa Su
Location: Anytime Monday–Sunday, self-paced
Cost: $160

Run dates:
Classes run every other Monday on a continuous basis, except major holidays.

BUS7038
(8-hour self paced on-line course to be completed within 2 week period, Monday to Sunday.)